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Finance

 

 

Swimming Pools and Hot Tubs are a luxury and sometimes the cost could feel like a burden especially when either other works are being developed at your household or whether the family are constantly nagging for a new garden feature.

You can include anything in our product range on a payment plan, subject to availability and with the exception of gift cards. 

 

what payment plans are available?

We offer 12 months interest-free credit to all customers who spend over £2495, subject to status and a minimum deposit payment of 25% of the total goods value.

representative example:

Fixed Sum Loan Agreement

Purchase Price: £5000.00
Deposit: £1250.00
Total amount of credit: £3750.00
Duration of agreement: 12 months
Representative APR: 0% APR
Fixed rate of interest: 0% p.a.
12 monthly payments of: £319.50
Total amount payable: £3750.00

 

The full range of payment plan options are available in store

what criteria do i need to fulfil?

You will need to be over 18, employed or retired, and receive a gross income of £10,000 per year. You will need to be a permanent UK resident and able to supply 3 years of UK address history. You will need to have a good credit history with no late payments, debt relief orders, CCJs, IVAs or bankruptcies. You will also need to have a UK bank account and have the details with you. You will need to pay a deposit by chip and pin card. You will need an email address as your documentation will be emailed to you. Finance offered subject to status.

 

do i need to bring any id?

You will need to present one of the following forms of ID to complete your transaction:

Valid passport.
Valid photocard driving licence or old-style (paper) driving licence (not provisional).
Original bank statement from the last 3 months (internet-printed bank statement is not accepted).
Original credit card statement from the last 3 months (internet-printed credit card statement is not accepted)
Utility bill from the last 3 months (not mobile phone or satellite / cable TV).
Council Tax Demand Notice from the last 12 months
Please note: Original copies only. Photocopies and documents printed from the internet are not considered as acceptable proofs. Access to online banking on a mobile device is not considered as acceptable proof of identity.

 

how long will it take to apply?

For almost all customers it takes less than 10 minutes to complete the application on an iPad.

 

when will my payments be due?

Your first repayment will be due one month after we have dispatched all your goods to you or your nominated third party, then further payments will be monthly thereafter.

 

what if i don’t want to take delivery of my goods yet?

 

We can arrange delivery to suit your needs however this should be clarified with a member of Keston Pools & Spas first.

 

does purchasing with a payment plan affect the standard refunds and returns policy?

 

No, our standard refunds and returns policy is unaffected. See in store, our catalogue or online for further details.

 

how do i return unwanted goods?

You will need to bring all your goods in returnable condition back to Keston Pools & Spas

refunding part of your order:

In the event of us refunding a product, we will contact Close Brothers and arrange for them to adjust your credit agreement by the value of the item. We will not refund the deposit if you still have an outstanding balance on the loan, but your monthly payments will be adjusted accordingly.

refunding your full order:

We will contact Close Brothers and arrange for them to cancel your credit agreement and refund any repayments that you have made in respect of your finance agreement. The store will refund your deposit onto your chip and pin card.

 

what if i want to keep the goods but don’t want the credit agreement any more?


All customers have a right to withdraw from the credit agreement. You will need to inform Close Brothers Retail Finance of your intention to withdraw within 14 days from the day after the day on which you receive the welcome pack. Contact Close Brothers Retail Finance directly on 0844 880 65421. Close Brothers Retail Finance will require you to repay the outstanding balance of the loan plus any applicable interest.

After the 14 day withdrawal period has expired you can settle your finance agreement at any time – upon request Close Brothers Retail Finance will provide you with a settlement figure and details of how to pay the outstanding balance. Contact Close Brothers Retail Finance directly on 0844 880 65421.

 

how do i make a complaint about my payment plan?

We aim to make your shopping experience at Keston Pools & Spas as smooth as possible. From time to time there may be an occasion that you might not be happy and we would ask you to contact us in the first instance so that we have an opportunity to put things right. If you need to complain about your consumer credit arrangement please read this leaflet and use the contact details below.

Please note that Keston Pools & Spas acts an introducer to Close Brothers Retail Finance.

If your complaint is directed to Keston Pools & Spas we have procedures in place to ensure we deal with your complaint in line with the requirements set by the Financial Conduct Authority and Financial Ombudsman Service.

Please click here to download our Consumer Credit License complaints process summary

 

what if i have further questions about payment plans?

Please feel free to come in store and speak to one of our trained advisers. Alternatively, call us on 01689 889 468 between 9am-5pm Monday to Friday, 9am-4pm Saturday and 11am-1pm Sunday.


important

Keston Pools & Spas act as credit intermediaries and offer credit products provided by Close Brothers Limited trading as Close Brothers Retail Finance.

Close Brothers Retail Finance is a trading name of Close Brothers Limited. Close Brothers Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. For more information please visit www.closebrothersretailfinance.co.uk.

Finance is only available to UK residents over 18, subject to status, terms and conditions apply. Close Brothers Limited has its registered office at 10 Crown Place, London EC2A 4FT.